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Frequently asked questions
Q. 1. What is OnlineShops.ae? How does it work?
A. By using the OnlineShops.ae App people can buy orders from your shop if they are located within your delivery circle.
When the user logs in for the first time in the app, it prompts them to choose their location. On the basis of their selected location, they will see a list of nearby stores or any other stores that provide services to that specified location. The customer will be able to select a store and make an order from them and eventually the store owner will receive a notification on their Onlineshops.ae Seller app. The store owner will have the liberty to accept or reject or even modify the order depending on the availability of certain items. In case the owner makes a modification in the order, the customer will then receive a confirmation of the changes and can accept it from his end after which the owner can prepare the order. The owner can then assign the order to his staff. The delivery person will receive a notification in his ‘Delivery Boy App’ with the location of the customer on Google maps by which he will be able to deliver the items to the customer.
Q. 2. To use this platform/application does the store owner have to pay any charges?
A. No, the app/platform is typically free to use for the store owner. However, there will be a Platform Maintenance Fee (PMF) of 1 AED per order which would be collected at the end of every week from the store owner. This amount will be used for the server charges of the shop that has been set up for you. Also, there will be frequent promotions from our end to ensure the app reaches the customers.
Q. 3. How is the money collected from the customer when they place an order from your store?
A. We have integrated the system of “Cash on Delivery” or “Card on Delivery”. So the customers can choose to pay either by card or cash. For Cash on delivery, the money can be collected from the delivery person and for Card on Delivery, the POS Card machine can be sent along with the delivery person. We do not wish to integrate a Credit/debit card option as this will incur an extra charge of a minimum of 2.6% of the entire transaction.
Q. 5. What type of stores can sell through OnlineShops.ae app?
A. Grocery, Supermarket, Fish & Meat, Vegetables & Fruits,
Restaurants, Health & Nutrition, Organic, Nuts & Seeds,
Chocolates & Sweets, Flower Shops,
Q. 6. What are the documents required for registering a shop on OnlineShops.ae application? How do I register?
A. Below is the list of the required documents needed to register,